Volunteer Management and Development
Volunteer Management & Development Courses offered by SSI
Registration now open
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Plan & Strategise: Enhancing Volunteer Engagement
Register by 21 August 2025
Complimentary e-Learning Courses (NCSS funded)
Other Featured Volunteer Management and Development Courses
Volunteer Management Training Courses
View the full list of volunteer management and development courses.
Featured Adult Educators for Volunteer Management and Development Courses
Ms Alice Lee-Tok
Alice is a family education consultant and trainer with more than 15 years
of experience in education and counselling, specialising in children and
families. She has an Advanced Diploma in Early Childhood Studies, Bachelor
of Arts in Children & Family Education from Edith Cowan University
(ECU) and Master in Counselling from the University of South Australia
(UniSA). Over the years, Alice has acquired a vast experience in conducting
interactive talks/workshops for singles, couples, parents and teachers
as a family life resource speaker in various settings. She is also an experienced
counsellor in personal developmental and family-related issues such as
parenting and marital issues, both in Singapore and China.
Ms Anne Marie Gutierrez
Anne Marie holds a master’s degree in social work and psychology and a
bachelor’s degree in english literature and political science from the
University of Hong Kong (HKU). She currently trains individuals on volunteerism
and social policy at the NUS-YMCA-Citibank Youth for Causes Programme.
In addition, she lectures in the areas of counselling, volunteer management,
educational psychology, community services management and business communications
in local polytechnics. She also serves as a volunteer in several Family
Service Centres (FSCs) and schools.
Ms Lam Moy Yin
Moy Yin has a Master of Arts in Education and Human Resource Development
with the George Washington University (GW). She is also a graduate of the
National University of Singapore (NUS) and has a diploma in human resource
development (gold medal) from the Singapore Institute of Management (SIM).
Moy Yin has more than 12 years of experience in human resources specialising
in volunteer management and has provided consultancy services for the Singapore
Sports Council (SSC) and the National Arts Council (NAC). Moy Yin is also
the co-founder and vice president of Managing & Organising Volunteer
Efforts (MOVE), which is the national professional body for volunteer programme
managers.
Learning & Development Roadmap for Volunteer Managers
Volunteer managers are key enablers in engaging volunteers to augment the manpower capabilities of Social Service Agencies (SSAs). To play this vital role and prepare volunteer managers for the emerging trends in the social service sector’s transformation, NCSS developed the Learning & Development Roadmap (LDR) in consultation with the sector and endorsed by senior management of SSAs, to uplift the capabilities and increase ownership in the professional development of volunteer managers.
The LDR provides guidance on the skills and competencies required to perform effectively and optimise volunteer resources in meeting the needs of service users. It shows potential development pathways and learning opportunities as volunteer managers plan towards the longer-term goal of serving and growing with the sector. Besides volunteer managers, SSAs’ management and human resource practitioners may also use the LDR as a guide to recruit and develop their volunteer managers.
Learning & Development Roadmap (LDR) Self-assessment Tool
The accompanying Self-assessment Tool (SAT) to the LDR helps volunteer managers to identify their proficiency gaps and relevant training courses (including Social Service Institutes’ (SSI) courses), to further strengthen their capabilities so as to perform effectively in their roles.
Complete the Digital Self-Assessment Tool and receive a personalised report!
NCSS Volunteer Management Community
Register to be a part of the community and be the first to receive updates on Volunteer Management related news and initiatives!
Alternatively, if you have any Volunteer Management related questions,
feel free to drop us an email at matthew_leung@ncss.gov.sg.
Visit NCSS Volunteer Management for
more information.
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