Volunteer Development and Management Courses

The featured courses are:

¹As SSI strive to provide all learners with a better online learning experience, we will be making improvements to our learning system. From 1 June 2021, learners will be required to register via e-services before accessing the e-learning courses.

• Ageing Process
• Befriending Seniors¹
• Befriending Skills and Practice (For Volunteers)
• Design and Develop an Effective Volunteer Work Programme
• Introduction to Youth Mentoring (For Volunteers)
• Overview to Disabilities¹
• Plan and Strategise for an Effective Volunteer Engagement Programme
• Understanding Persons with Developmental Disabilities¹
• Understanding Persons with Intellectual Disabilities¹
• Understanding Persons with Physical Disabilities¹
• Understanding Persons with Sensory Disabilities¹
• Working Effectively with Youths: Strategies and Techniques (For Volunteers)¹
• Volunteer Management Practices: Connect, Engage, Develop
• Volunteer Management System Engaging Volunteers Systematically
• Introduction to Volunteerism (E-learning)
• Getting your Social Agency Volunteer-Ready (E-learning)
• Conducting a Needs Assessment (E-learning)
• Recruiting and Selecting Volunteers (E-learning)
• On-boarding and Training Volunteers (E-learning)
• Supporting and Recognising Volunteers (E-learning)
• Reviewing Volunteer Management (E-learning)

For the full list of volunteer development and management courses click here.

Key Adult Educators

Ms Alice Lee-Tok
Alice is a family education consultant and trainer with more than 15 years of experience in education and counselling, specialising in children and families. She has an Advanced Diploma in Early Childhood Studies, Bachelor of Arts in Children & Family Education from Edith Cowan University (ECU) and Master in Counselling from the University of South Australia (UniSA). Over the years, Alice has acquired a vast experience in conducting interactive talks/workshops for singles, couples, parents and teachers as a family life resource speaker in various settings. She is also an experienced counsellor in personal developmental and family-related issues such as parenting and marital issues, both in Singapore and China.

Ms Anne Marie Gutierrez
Anne Marie holds a master’s degree in social work and psychology and a bachelor’s degree in english literature and political science from the University of Hong Kong (HKU). She currently trains individuals on volunteerism and social policy at the NUS-YMCA-Citibank Youth for Causes Programme. In addition, she lectures in the areas of counselling, volunteer management, educational psychology, community services management and business communications in local polytechnics. She also serves as a volunteer in several Family Service Centres (FSCs) and schools.

Ms Lam Moy Yin
Moy Yin has a Master of Arts in Education and Human Resource Development with the George Washington University (GW). She is also a graduate of the National University of Singapore (NUS) and has a diploma in human resource development (gold medal) from the Singapore Institute of Management (SIM). Moy Yin has more than 12 years of experience in human resources specialising in volunteer management and has provided consultancy services for the Singapore Sports Council (SSC) and the National Arts Council (NAC). Moy Yin is also the co-founder and vice president of Managing & Organising Volunteer Efforts (MOVE), which isthe national professional body for volunteer programme managers.

Learning & Development Roadmap

Volunteer Management Practitioners (VMPs) are key enablers in engaging volunteers to augment the manpower capabilities of Social Service Agencies (SSAs). To play this vital role and prepare VMPs for the emerging trends in the social service sector’s transformation, NCSS developed the Learning & Development Roadmap (LDR) in consultation with the sector and endorsed by senior management of SSAs, to uplift the capabilities and increase ownership in the professional development of VMPs.

The LDR provides guidance on the skills and competencies required to perform effectively and optimise volunteer resources in meeting the needs of service users. It shows potential development pathways and learning opportunities as VMPs plan towards the longer-term goal of serving and growing with the sector. Besides VMPs, SSAs’ management and human resource practitioners may also use the LDR as a guide to recruit and develop their VMPs.

Self-assessment Tool

The accompanying Self-assessment Tool (SAT) to the LDR helps VMPs to identify their proficiency gaps and relevant training courses (including Social Service Institutes’ (SSI) courses), to further strengthen their capabilities so as to perform effectively in their roles.

NCSS Volunteer Resource Hub

Visit this page to learn more: NCSS Volunteer Resource Hub

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